RESERVATION
How to book directly with the hotel?
Reservations can be made through online booking engine. As an alternative, you can contact us through e-mail (reservas@meliamoz.com) or telephone (+ 351) 258 206 003 97.
How to cancel or change a reservation made through our website?
It is possible to change the reservation status in the hotel’s website.
How to reserve a cradle?
Please contact the hotel for this purpose, or in case of online booking, your request shoud be mentioned in observations.
How should I guarantee a room with a single bed or a double bed?
Through the reservation, you can add a note requesting the type of bed.
How to do a group reservation?
Directly with the hotel or through the hotel’s website mentioning the need of a group reservation.
How to guarantee a room in a higher floor?
Request while making the reservation, in the comments area, special requests or during the check-in.
What are the advantages of booking directly through the hotel’s website?
The main advantage is: promotional rates available.
What is full board and what is half board?
Full board includes, in addition to breakfast, two meals a day (lunch and dinner). Half board includes only one more meal per day, usually dinner, in addition to breakfast.
If I book online, can I make changes with the hotel by telephone?
No. Any changes to the booking must be made directly with the organisation you used to make the booking.
What are the cancellation policies?
Cancellation policies vary depending on the rate you have booked, whether it is a cancellable rate or not.
What is the deadline for cancelling my booking?
It depends on the fare you have booked. For more information, please refer to the conditions of your booking.
What does non-cancellable mean?
It means that once you have made the required payment to validate your booking, you are not entitled to a refund.
What does refundable rate mean?
It means that the booking can be cancelled, free of charge, up to a certain number of days before arrival, depending on the contracted rate. Please refer to the contracted rate to find out how many days before arrival you can cancel free of charge.
What does non-refundable rate mean?
It means that the booking must be paid in full during the booking process and therefore there is no right to refund or modification, even if there is a cancellation.
How do I book a cot/extra bed and is there an extra charge?
Please ask at reception. There is no extra charge.
Can I book more than one room?
Yes.
How can I make a reservation for events or meetings?
Send an email to eventos@meliamoz.com and melia.maputo@meliamoz.com and reservas@meliamoz.com.
Can I book a room on the same day?
Yes.
Can I change the hotel I booked?
It depends on the conditions of the booking. Please check your rate information.
If I don’t show up at the hotel on the date of my stay without prior notice, will I be charged the full amount of the stay?
This information is available in the booking description and depends on the contracted rate. Generally, for cancellable rates, only the first night is charged, and for non-cancellable rates, the full stay is charged.
Is it safe to make a reservation on the website?
Yes, it is completely safe to book on our website.