Are there any smoking areas in the hotel?
Smoking is only allowed in balconies or terraces (smoking areas).
Does the hotel have its own parking?
Yes. For more information please visit our website.
Is the parking paid? What is the value?
The cost depends on the time used. For more information contact the reception.
From 17h00 to 07h00 is free.
Can I leave my luggage in the hotel before check-in and after check-out?
Yes. Our hotel have a room for storing luggage before check-in and after check-out.
Do rates include pool access?
Yes. A daily access voucher to gym and indoor pool is provided.
What is the SPA and pool schedule?
Spa – monday to friday 09h00-21h00, saturday 09h00-18h00, sunday and holidays 09h00-13h00.
Pool and gym – monday to friday 05h30-21h00, saturdays 07h00-18h00, sundays and holidays 08h00-13h00.
Are pets allowed in the hotel?
No, pets are not allowed in the hotel.
Does the hotel have meeting rooms?
Yes. The hotel has 3 meeting rooms. Total Area of 400 m2 ( 1 room with 260 m2 and 2 rooms with 70 m2 each one).
Does the hotel have weeding services?
Wedding packs are available. Contact our events department through (firstname.lastname@example.org) or (+258) 206 003 97.
Is there any lift?
Yes. There are 2 lifts for clients.
Are there any chargers for electric cars?
No, there is no chargers for electric cars.
Is there any Wi-fi service in the hotel (including rooms)?
Yes, complementary services aren’t charged.
Does the hotel have lobby and public spaces?
Yes. We have a lobby and a mezaninne.
Does the hotel have laundry and ironing service?
The service is made through the filling of an application form in the rooms.
Which activities can be booked in the reception?
The activities that can be booked in the reception are: Transfer, SPA services, car rental and leisure activities.
How does lost property work?
Goods that are found at the Hotel are catalogued and stored for 6 months. We do not store perishable goods.
Contact the reception if you have left a belonging at the hotel, through the contacts:
Call. +258 20 600 39
I would like to be notified via email about promotions and special offers, what should I do?
Inform the reception and leave your email when you check out.
Does the hotel have a loyalty programme?
Yes, Meliá hotels have the Meliá Rewards programme. You can find more information at this link: https://www.melia.com/en/meliarewards.
Where can I find information about other hotels in the group?
You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio/.
Is the shuttle service between the airport and hotel available?
Yes, shuttle service is available and it has an additional cost of $30,00 per person, per trip.
How can I go to the beach?
It is possible to go to the beach by your private vehicle.
How can I go to the city centre?
It is possible to go to the city centre by your private vehicle.
What is the main rate to the airport and hotel?
The main rate to the airport and to the hotel is $30,00.
PRICES AND PAYMENTS
Are the rates presented per person or per room?
The rates are presented per person, per trip.
What are the payment methods for reservation made through our website?
The credit card is the payment method for reservations made through our website.
Is the city tax charged?
No, the tourist tax is not charged.
By what age children do not pay?
Children do not pay until 6 years old.
Is a credit card needed to make a reservation?
A credit card is needed to guarantee a reservation.
What are the available payment methods?
The payment methods are: Cash, debit and credit card, bank transfers and certified cheques.
Can I pay with my company’s credit card?
Yes, it is possible to pat with a company’s credit card.
Is it possible to request a bill in my company’s name?
Yes. You should deliver all your personal data before issuing bill.
What is included in the price of the booking?
It depends on what is requested in the booking. Breakfast is included by default. You can also request half board or full board.
Do I have to pay tax on the rates shown?
The rates are shown with VAT included.
Is breakfast included in the price?
If I book by credit card, when is the amount withdrawn?
At the time of booking or at check-in. It depends on the conditions of the booking.
Can I pay at the hotel with a different card than the one I booked with?
Yes, as long as you are the cardholder.
Can I benefit from an online rate by booking directly with the reservations department?
Yes, please inform us about the rate you found online.
I have not received my receipt, what should I do?
Ask the reservations department or at reception to have it sent by email.
What is the check-in schedule?
Check-in begins at 14h. For early check-in, guests should contact the hotel to consult availability. Additional costs might be added.
What is the check-out schedule?
The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.
Late check-in. Is it possible to do check-in until what time?
Late check-in can be made upon request before 12h00 of the check-out day.
Is the reception open 24h?
Yes, the reception is open 24h.
Which languages are spoken in the reception?
In the reception we speak portuguese and english.
What documents are required for check-in?
Valid identification document for all guests (passport or ID).
If I am allergic to an ingredient, when and where do I inform?
You must inform the reception at the time of check-in and the restaurant when you use its services.
Is it possible to send my CV to join the hotel’s team?
Yes, please send it to: email@example.com.
How to book directly with the hotel?
Reservations can be made through online booking engine. As an alternative, you can contact us through e-mail (firstname.lastname@example.org) or telephone (+ 351) 258 206 003 97.
How to cancel or change a reservation made through our website?
It is possible to change the reservation status in the hotel’s website.
How to reserve a cradle?
Please contact the hotel for this purpose, or in case of online booking, your request shoud be mentioned in observations.
How should I guarantee a room with a single bed or a double bed?
Through the reservation, you can add a note requesting the type of bed.
How to do a group reservation?
Directly with the hotel or through the hotel’s website mentioning the need of a group reservation.
How to guarantee a room in a higher floor?
Request while making the reservation, in the comments area, special requests or during the check-in.
What are the advantages of booking directly through the hotel’s website?
The main advantage is: promotional rates available.
What is full board and what is half board?
Full board includes, in addition to breakfast, two meals a day (lunch and dinner). Half board includes only one more meal per day, usually dinner, in addition to breakfast.
If I book online, can I make changes with the hotel by telephone?
No. Any changes to the booking must be made directly with the organisation you used to make the booking.
What are the cancellation policies?
Cancellation policies vary depending on the rate you have booked, whether it is a cancellable rate or not.
What is the deadline for cancelling my booking?
It depends on the fare you have booked. For more information, please refer to the conditions of your booking.
What does non-cancellable mean?
It means that once you have made the required payment to validate your booking, you are not entitled to a refund.
What does refundable rate mean?
It means that the booking can be cancelled, free of charge, up to a certain number of days before arrival, depending on the contracted rate. Please refer to the contracted rate to find out how many days before arrival you can cancel free of charge.
What does non-refundable rate mean?
It means that the booking must be paid in full during the booking process and therefore there is no right to refund or modification, even if there is a cancellation.
How do I book a cot/extra bed and is there an extra charge?
Please ask at reception. There is no extra charge.
Can I book more than one room?
How can I make a reservation for events or meetings?
Send an email to email@example.com and firstname.lastname@example.org and email@example.com.
Can I book a room on the same day?
Can I change the hotel I booked?
It depends on the conditions of the booking. Please check your rate information.
If I don’t show up at the hotel on the date of my stay without prior notice, will I be charged the full amount of the stay?
This information is available in the booking description and depends on the contracted rate. Generally, for cancellable rates, only the first night is charged, and for non-cancellable rates, the full stay is charged.
Is it safe to make a reservation on the website?
Yes, it is completely safe to book on our website.
What is the breakfast’s schedule?
Mondays to fridays 07h00-9h30.
Weekends and holidays from 07h00-10h30.
What is the restaurant’s schedule?
Baixa Market opened 12h00- 15h00; 19h00-22h00.
Does breakfast have gluten-free products?
Yes, breakfast does have gluten-free products.
What are the available menús and what are the different types of cuisine?
The type of cuisine is international cuisine.
Does breakfast have lactose-free milk?
Yes, breakfast does have lactose-free milk.
Can I use the services of the restaurant without being a guest?
Does the restaurant offer vegetarian options? Vegetarian?
Is there any rooms for guest with reduced mobility?
Rooms for guests with reduced mobility are available. Our employees are always ready to help you.
Do rooms have minibar?
Rooms do have mini bar, please contact the reception for this service.
Are there any connecting rooms?
Yes, there are connecting rooms.
Is it possible to request extra pillows and sheets?
Yes, it is possible to request extra pillows and sheets.
Does the hotel have room service? What is the schedule?
Yes, 24 hours per day.
Is it possible to include romantic decoration in the room? What is the cost?
Yes, it is possible to include romantic decoration in the room for $70,00.
Do rooms have balcony?
No, rooms do not have balcony.
What are the different types of room available in the hotel?
The different types of rooms are: Meliã, premium, junior suíte and presidential suíte.
Do rooms have carpet?
Yes, rooms do have carpet.
Do rooms have air-conditioner?
Yes, rooms do have air-conditioner.
Is there any wake-up call service in the hotel?
Yes, you can book in the reception.
Do rooms have shower or tub?
Rooms do have shower.
Are the televisions in the rooms Smart TV?
Do the rooms have a hairdryer?
What amenities (shower cap; shampoo; etc) are provided in the room?
A set of amenities from the Rituals brand of hygiene products.
HEALTH & SAFETY
What are the procedures implemented to ensure health and security in the hotel?
Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.