HOTEL
Are there any smoking areas in the hotel?
Smoking is only allowed in balconies or terraces (smoking areas).
Does the hotel have its own parking?
Yes. For more information please visit our website.
Is the parking paid? What is the value?
The cost depends on the time used. For more information contact the reception.
From 17h00 to 07h00 is free.
Can I leave my luggage in the hotel before check-in and after check-out?
Yes. Our hotel have a room for storing luggage before check-in and after check-out.
Do rates include pool access?
Yes. A daily access voucher to gym and indoor pool is provided.
What is the SPA and pool schedule?
Spa – monday to friday 09h00-21h00, saturday 09h00-18h00, sunday and holidays 09h00-13h00.
Pool and gym – monday to friday 05h30-21h00, saturdays 07h00-18h00, sundays and holidays 08h00-13h00.
Are pets allowed in the hotel?
No, pets are not allowed in the hotel.
Does the hotel have meeting rooms?
Yes. The hotel has 3 meeting rooms. Total Area of 400 m2 ( 1 room with 260 m2 and 2 rooms with 70 m2 each one).
Does the hotel have weeding services?
Wedding packs are available. Contact our events department through (eventos@meliamoz.com) or (+258) 206 003 97.
Is there any lift?
Yes. There are 2 lifts for clients.
Are there any chargers for electric cars?
No, there is no chargers for electric cars.
Is there any Wi-fi service in the hotel (including rooms)?
Yes, complementary services aren’t charged.
Does the hotel have lobby and public spaces?
Yes. We have a lobby and a mezaninne.
Does the hotel have laundry and ironing service?
The service is made through the filling of an application form in the rooms.
Which activities can be booked in the reception?
The activities that can be booked in the reception are: Transfer, SPA services, car rental and leisure activities.
How does lost property work?
Goods that are found at the Hotel are catalogued and stored for 6 months. We do not store perishable goods.
Contact the reception if you have left a belonging at the hotel, through the contacts:
Call. +258 20 600 39
Email. melia.maputo@meliamoz.com
I would like to be notified via email about promotions and special offers, what should I do?
Inform the reception and leave your email when you check out.
Does the hotel have a loyalty programme?
Yes, Meliá hotels have the Meliá Rewards programme. You can find more information at this link: https://www.melia.com/en/meliarewards.
Where can I find information about other hotels in the group?
You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio/.