RECEPTION
What is the check-in schedule?
Check-in begins at 14h. For early check-in, guests should contact the hotel to consult availability. Additional costs might be added.
What is the check-out schedule?
The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.
Late check-in. Is it possible to do check-in until what time?
Late check-in can be made upon request before 12h00 of the check-out day.
Is the reception open 24h?
Yes, the reception is open 24h.
Which languages are spoken in the reception?
In the reception we speak portuguese and english.
What documents are required for check-in?
Valid identification document for all guests (passport or ID).
If I am allergic to an ingredient, when and where do I inform?
You must inform the reception at the time of check-in and the restaurant when you use its services.