Are the rates presented per person or per room?
The rates are presented per person, per trip.
What are the payment methods for reservation made through our website?
The credit card is the payment method for reservations made through our website.
Is the city tax charged?
No, the tourist tax is not charged.
By what age children do not pay?
Children do not pay until 6 years old.
Is a credit card needed to make a reservation?
A credit card is needed to guarantee a reservation.
What are the available payment methods?
The payment methods are: Cash, debit and credit card, bank transfers and certified cheques.
Can I pay with my company’s credit card?
Yes, it is possible to pat with a company’s credit card.
Is it possible to request a bill in my company’s name?
Yes. You should deliver all your personal data before issuing bill.
What is included in the price of the booking?
It depends on what is requested in the booking. Breakfast is included by default. You can also request half board or full board.
Do I have to pay tax on the rates shown?
The rates are shown with VAT included.
Is breakfast included in the price?
If I book by credit card, when is the amount withdrawn?
At the time of booking or at check-in. It depends on the conditions of the booking.
Can I pay at the hotel with a different card than the one I booked with?
Yes, as long as you are the cardholder.
Can I benefit from an online rate by booking directly with the reservations department?
Yes, please inform us about the rate you found online.
I have not received my receipt, what should I do?
Ask the reservations department or at reception to have it sent by email.